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CRM Features

sipdesk Communicator comes packed with plenty of features.
Explore the features below and how to use them.

Caller Preview

Screen Popping

Address
Book

Call
History

Click
to Dial

Skype for Business

Caller Preview

Displays the caller’s name in the Preview or Phone window when a match against it is found in the integrated business application(s).

Screen Popping

Click the business application’s icon in the Phone or Preview window and the caller’s contact record is opened directly in the integrated business application.

Contact Searching

Concurrently searches the integrated business applications and enables Contact Popping or Click to Dial from the results.

Call History

Manually or automatically creates an activity record of a call received within the integrated business application and allows addition of notes.

Click to Dial

Web Page Dialling

Manually or automatically creates an activity record of a call received within the integrated business application and allows addition of notes.

Clipboard Dialling

Manually or automatically creates an activity record of a call received within the integrated business application and allows addition of notes.

Bespoke Dialling

Manually or automatically creates an activity record of a call received within the integrated business application and allows addition of notes.

Application Dialling

Manually or automatically creates an activity record of a call received within the integrated business application and allows addition of notes.

Focus Dialling

Manually or automatically creates an activity record of a call received within the integrated business application and allows addition of notes.

TAPI Dialling

Manually or automatically creates an activity record of a call received within the integrated business application and allows addition of notes.

Skype for Business

Two areas of Skype for Business integration are available through the sipdesk Communicator PC client when installed on a PC that is also running the Skype for Business client.

Although call control is still done through the sipdesk Communicator client, the Skype for Business user can make calls to other Skype for Business users using the “Call using deskphone” option that is inserted in to the standard Skype for Business menu by sipdesk Communicator.

External LED

sipdesk Communicator integrates with Kuando Busylight and Embrava Blynclight so now everyone in the office can see if a colleague is available for a conversation, busy on the phone or simply does not want to be disturbed.

sipdesk Communicator

  • Available (not on a call);
  • Held;
  • Busy (on a call/online meeting);
  • Ringing;
  • Do Not Disturb / Forward.

External LED colour

  • Green;
  • Fast flashing yellow (250ms);
  • Red;
  • Flashing red (500ms);
  • Blue.

See how it works for your business

A sales advisor will contact you for a personalised, informative demo on the key features and benefits of a cloud phone system.