You can gain access to our Web-Based Agent phone using your VICIhost account. This phone has the ability to operate as an integrated unit of the Agent Screen of VICICdial on any agent workstation that is based on the Windows platform. Moreover, unlike the majority of software based phones, it doesn’t need manual configuration.
This Web-based agent phone also comes with an added plus on a VICIhost system that utilizes more than one server, it can load balance the agent connections across the servers that are available, so as to provide redundancy and better utilisation.
If you want to learn more about our Integrated Web-based phone, please contact us.