With the flexibility of VICIdial, your agents can work from almost anywhere they want. As long as they have a computer, a phone or headset and they an internet connection, agents can work from a central call centre or even at home. We have customers that have hundreds of home-based agents all on the same cluster of VICIhost.
We provide our VICIhost call services to agents from lots of countries globally on five different continents.
On a single VICIhost contact centre cluster, you can have from five to five hundred agents. The VICIhost platform has in-built failover, redundancy and load balancing.
We also provide exceptional encryption of data to ensure the safety of your data, irrespective of where your agents are.
If you have any questions on VICIhost’s flexibility, don’t hesitate to contact us.