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Did you know that the callers who are welcomed by music and messages while waiting on hold have a lower likelihood of hanging up? On the other hand, customers who are welcomed by total silence-zero audible cues such as music or messages to indicate that their phone calls are still connected tend to hung up within just 60 seconds! With on-hold music and messages from Xinix World, you will easily retain a lot more customers and this will surely boost your opportunities for sales and services.
According to a recent survey, almost 75% of callers in UK prefer listening to audio rather than uncomfortable silence or occasional beeps. When soothing tunes or upbeat music plays as they wait, callers tend to perceive shorter waiting times. Moreover, music serves as a subtle but crucial reminder that they are still waiting in the queue and not stuck in an endless pit of lost calls. By the addition of messages that keep playing at timed intervals, you can take advantage of your on hold audience. Entertain your customers with interesting and/or fun facts about your company or you can use that opportunity to make special announcements as well. Xinix World gives admins and users and opportunity to customize the on-hold music tracks and messages easily so that you can deliver quick and solid results for your callers and revenues.
Retain More Callers with Messages and Music
Powerful Controls That Deliver Targeted Information
What are the audio options for on-hold calls?
How large is Xinix World’s music catalogue?
Your Xinix World account consists of over 500 music tracks that range from more than a dozen styles and genres. In short, there’s something for everyone.
Can I use customized music?
Yes. You can do so by simply uploading royalty free or original music files (WAV or MP3 format) to your Xinix Word account. From there, you can use the music for your on hold callers.
Polite Notice: Music that has been commercially produced (this includes the majority of tracks that have been published on vinyl, cassettes, CDs as well as streaming or digital music tracks) must be licensed whether you are using with personal or business phones systems.
Which file formats am I supposed to use for customized music?
Should I license the music or pay off royalties?
How can I obtain the proper licenses?
Can I record my own messages?
Can I record the messages using celebrities or professional voice performers?
How simple is it to use Snap Recordings for recording my customized messages?
For my custom messages, which formats should I use?