The UC market keeps growing strongly, in fact, according to Nasdaq, it has projected a 16.3% growth rate annually between 2014 and 2020. UC solutions bring in several channels of communication under one roof and this encourages organization-wide collaboration and a streamlined conferencing configuration. This system comes with a vast range of benefits, however, there is one significant problem that is faced by most; How does it work with your current business infrastructure? Below are some strategies that will exceptionally fit UC into your existing environment without forcing you to rebuild everything from the ground up.
Are you taking on a cloud-based Unified Communications system? You are quite fortunate since a lot of UCaaS (Unified Communications as a Service) vendors add in 3rd party integration out of the box. Software Advice established that contact centre software and CRM (Customer Relationship Management) tools seamlessly connect with these UC solutions. Keep an eye out for documentation on 3rd party support in the course of the procurement process and focus on solutions that have been designed to integrate with your mission-sensitive systems.
You do not hit the jackpot always while integrating UC systems, however, user-friendly APIs (Application Programming Interfaces) assist you in the connection of your current systems with the Unified Communications platform. Your customized development investment will vary depending on the flexibility of your current infrastructure. If you are working with 2-decade-old legacy equipment, you might be in for quite a long coding night. Look for vendors that have thorough API documentation or the ones which provide hands-on assistance with the whole process. Popular APIs come with an experienced community of third-party developers as well. You ought to think about leveraging their specialized proficiency to lead your UC integration project.
You need the cost benefits of a cloud-based UC, but your on-premise equipment already cost you significant investment. A hybrid UC solution brings in the best of both worlds through the incorporation of your current hardware into the system. This configuration will give you substantial flexibility unlike an on-premise-only solution. Moreover, you will still keep your capital expenditure on the low. Some options for configuring the hybrid UC infrastructure include moving conversations that deal with sensitive information on-premise so that you can have complete control over it, splitting your external and internal communication between the cloud and on-premise, or looking for means for optimizing your performance all over your organization.
Your existing business processes won’t go unscathed once you change communication and collaboration. Begin your work long before the deployment with a comprehensive change management strategy. The US holds the potential to drastically boost your business productivity, consumer satisfaction and overall revenue, however, these goals can only be accomplished if your employees utilize the system correctly. You have to work hand in hand with teams and departments for optimization of business processes and UC-based workflows. They are the ones who are doing their work on a daily basis, therefore, their feedback is very important.
The deployment of UC isn’t an all-or-nothing approach. You might end up facing too much operational disturbance and greatly reduced productivity if you decide on rolling out the systems simultaneously to all departments. Unanticipated bugs, unprepared workforce and deployment problems may arise from that kind of strategy. With the UC solution, you should start small. Begin by working with the departments that are going to gain the most from improved communication. A good place to start from can be your customer service division. Do not fully replace the existing solution before confirming the stability and suitability of the UC software for your business environment. You have to run both applications simultaneously till the end of the transition period.
Your old IT infrastructure will not hold you back from deploying a modern UC system. Use the above techniques and strategies to successfully integrate you new UC solution. Challenges will be there with any form of deployment but when it comes to UC, you can cross out one of the problems from your list.