Powerful cloud based phone system, access online from wherever you are via your desktop phone, laptop, mobile or PC. Improve your company image by accessing a wide range PBX features with virtually no upfront costs. Here are some of our most popular features explained.
There are many benefits of VoIP, this is why increasing numbers of small and medium businesses are migrating towards VoIP. One of the major motivational factors is that businesses need to become more cost effective. They have to remain competitive but cut costs at the same time. Xinix World VoIP is ideally situated to help their customers to increase their efficiency while cutting costs across the board.
Get local numbers immediately, available in over 60 countries including UK, making it easier for customers to contact you. You no longer need an expensive second line from BT, at Xinix we have a variety of phone number choices starting from just £3/month.
Give your business instant credibility and provide them with a freephone number to call, increase your brand recognition. Choose from 0800, 0300 or 0808 freephone numbers.
Establish a local presence with over 2760 available area codes. Work from home or in a single town but have national presence with different area code numbers all directed to the one office.
Xinix can provide you with non-geographic numbers such as 0843, 0844, 0845, 0870, or 0871. These numbers can be configured to point to your hosted business phone system
International numbers let you create local presence in selected countries, we provide numbers for 72 countries, 2897 area codes worldwide.
Our business VoIP PBX features include comprehensive enhanced services, telephony applications, system administration, end user applications, customisation, reliability and configuration features in a truly scalable manner.
Local extensions: Located/registered on the same network as the server, the types of local extensions available include Bluetooth, ISDN, wireless, IP phone, fax, and more.
Remote extensions: Located/registered outside the network on which the system is operating, remote extensions – currently just IP phones and Softphones – share the features and functionality of local extensions.
Permission-based call monitoring enables authorised users to listen in and monitor calls in real time.
Managing the hold music callers hear can be carried out by web browser, with the option to categorise music into directories, ready to use by all users, queues, and auto-attendants.
By assigning a selection of extension numbers into one group, all calls placed to this group will result in all extensions ringing.
By monitoring calls, any ‘parked’ communications will be highlighted on the phone’s busy lamp field (BLF).
Select one or more numbers to be dialled in order for a caller to be connected to the extension
Enables a number of extensions to ring at the same time, thereby ensuring any of these extensions can pick up the call.
Divert all calls to voicemail or redirect to another number during a specific period decided by the user.
Select whether to send or withhold caller identification when making a telephone call.
Identify the last number that called on a particular line.
Pick up ringing calls from any line in a particular group.
Filter or block incoming calls based on specific rules, such as numbers that are anonymous or from telemarketing companies.
Speed dial is operated with the *130 access code. By dialing *130XX (with XX representing a two-digit speed dial code), you will dial an extension with that code.
The delete recordings application enables users to access recorded messages via Self Care: CDR. Simply log in to Self Care, navigate to CDR, and select Advanced: Delete Recordings.
Accessed via Self Care: CDR, users are able to navigate to CDR and select the Listen button. The selected call recording will be downloaded to a local file where it can be played.
Call monitoring enables users to monitor calls in real time, simply by dialing *199 followed by the desired extension number to be monitored.
This feature lets you call the PBXware system direct, which identifies you by caller ID, and then hang up the call. It will then call you back on the number provided on the phone callback list.
Caller:when making a call into the Personal IVR, a caller will be given the option of connecting or leaving a voicemail. If connected, the caller will be asked for identification, followed by ringing. If selecting voicemail, the caller will be redirected to voicemail immediately.
Agent: once a call has been answered, the agent will hear the name of the caller and be presented with the options to connect to the call, forward to another extension, or divert to voicemail.
Use the *9 access code to pause the recording of outbound calls.
Exit digit enables callers to leave the voicemail system when leaving a message. Upon selection, the caller will be transferred to the system destination set by the user.
Remote users can change their timezone, resulting in accurate information on the time messages where left.
Administer your entire phone system across multiple locations and countries on one online web portal.
Make and receive calls from anywhere internet is available
Select whether to send or withhold caller identification when making a telephone call.
Xinix supplies all leading brands of desk phones and accessories visit our shop. Learn more Xinix supplies all leading brands of conference phones, visit our shop. Learn more Connect your standard analogue device to your Xinix VoIP services using our ATA devices. Use our Desktop and phone app while you are on the go, with extensive phone features including, voice, fax, voicemail, conferencing, online meetings and chat. Learn more With MS Outlook integration, outCALL monitors all incoming calls and displays contact details. A PBXware graphical user interface (GUI) is available in English, French, German, and Spanish, with additional languages supported upon request. An authorised PBXware user has the ability to set alarms under server properties. Monitor Interval (minutes) monitors itself for normal operation, restarting the server should it detect changes to its normal state. Regular Restart/Reload (hours), meanwhile, can be set to achieve and maintain system reliability. All system data files are backed up onto a directory on the server, making it easy to restore the system if required. The backup directory can also be mounted as another hard drive, tape, CD, etc. Remote users can change their timezone, resulting in accurate information on the time messages were left.
Xinix supplies all leading brands of desk phones and accessories visit our shop. Learn more
Xinix supplies all leading brands of conference phones, visit our shop. Learn more
Connect your standard analogue device to your Xinix VoIP services using our ATA devices.
Use our Desktop and phone app while you are on the go, with extensive phone features including, voice, fax, voicemail, conferencing, online meetings and chat. Learn more
With MS Outlook integration, outCALL monitors all incoming calls and displays contact details.
A PBXware graphical user interface (GUI) is available in English, French, German, and Spanish, with additional languages supported upon request.
An authorised PBXware user has the ability to set alarms under server properties. Monitor Interval (minutes) monitors itself for normal operation, restarting the server should it detect changes to its normal state. Regular Restart/Reload (hours), meanwhile, can be set to achieve and maintain system reliability.
All system data files are backed up onto a directory on the server, making it easy to restore the system if required. The backup directory can also be mounted as another hard drive, tape, CD, etc.
Remote users can change their timezone, resulting in accurate information on the time messages were left.
Customise your phone system settings so your callers have a pleasant and productive experience contacting you. Ensure you don’t miss calls and that your team has the most advanced features at their command.
Interactive Voice Response – or IVR – auto attendants deliver pre-recorded messages and enable callers to navigate touch-tone menus to connect them to the correct function.
PBXware supports standard (0-9), multi-digit (0-99), and PIN-based IVR types, including:
Call forwarding enables all incoming calls to be directed to a chosen number. This can be tailored depending on particular circumstances, with unconditional, line unavailable, on busy, and no answer options accommodated.
Provides the user with the ability to enter an activation code – *159 – during a call to initiate instant recording.
All in and outbound calls can be set to record, simply by selecting ‘Record Calls = Yes’ in the user settings. Always check the legalities of call recording before using such a feature.
This desktop application enables real-time monitoring of other PBXware users and to make calls at the click of a mouse.
Call park enables a call to be parked while the user moves to another location where the call can be resumed.
This service filters and blocks all incoming calls based on a set of rules. For example, calls can be filtered based on whether they are anonymous or belong to specific caller or telemarketer.
Share one phone number across multiple phones. Answer calls from any phone.
Supports the ability of one or more phones to answer calls automatically using their speakers.
Mobile phone users can call the system on a direct-dial number in order to be called back. When the call is returned, the user is required to enter their PIN for authentication and can then dial any destination for which regular users have privilege.
The web callback option sends a request via the internet to the PBXware system, calling the number matching the one set in the web callback list.
Enable/disable the appearance of a user’s extension in the directory.
The system, during its normal operation, produces extensive CDR (call detail records). These CDRs are available for exporting in CSV format.
Use the *401/*402 access codes to switch system level operation time to on and off.
Through the directory function, you can add all the extension numbers you desire as contacts. When used in conjunction with a Busy Line Field (BLF) enabled phone, you can select the number from the directory that you wish to be monitored simply by using the BLF buttons.
All compatible phones can be tailored to have a company directory appear on the phone directory.
PBXware is afforded a number of industry standard PSTN/VoIP trunks, supporting T1/E1 PRI, BRI ISDN, POTS Analog, and VoIP (SIP, IAX) telecommunications services. Aside from physical and performance limitations of the PBX hardware in use, there are often no limits on the number of inbound and outbound lines per server.
For SMB installations, PBXware can be set to use standard dial plan routing, ideal for local, long distance, and international dialling. E164 routing, meanwhile, can be provided for real-time telephony billing.
Whether set by an authorised user or allocated automatically by PBXware, each server is assigned a number code enabling the creation of networks. Different servers are capable of joining a solitary network, meaning that calls are seamless whether accessing on a national or international basis. This is achieved by ensuring that the PBX numbering plan is unique to an organisation.
For added protection for SIP traffic snooping, encrypted SIP signalling provides secure, encrypted transport via SIP TLS.
Encrypted audio prevents the listening of an audio stream.
QoS audio packets tagging monitors the importance of data packets, thereby ensuring that those packets assigned high importance are delivered to their destination fast.
Make multiple voicemails, create greeting messages for different departments in your business, receive your voicemails on your emails or listen to them on your PC.
Assign user, group or time of day messaging
Receive your voicemails as emails, listen to them on the go.
Standard features included with enhanced voicemail include PIN protection, multiple mail folders, web interface for voicemail checking, voicemail forwarding, visual message waiting indicator, message waiting stutter dial tone, and more.
Send a message to a group of users by dialling a single number and leaving the message.
Voicemail notifications sent by email, handset, pager and web.
Use greetings to enhance your brand and image
Integrate your cloud phone system with apps that you use daily and bring all your business communication in one manageable platform, increase productivity and efficiency.
Communicator has implemented native integration with all major CRM systems. It is designed to Use URL popup events (for inbound and outbound calls, on call answered, or ringing) which integrate with any 3rd party CRM system.
Sync Outlook and Exchange contacts with Communicator and make calls from Communicator directly or from Outlook interface using the integrated Outlook plugin. On inbound calls Outlook will display available information on contacts that is calling you.
Unified communications enables employees to share resources and information more quickly. This can be done through a variety of features including screen share, video conferencing, drag-and-drop instant conferencing, status presence, instant messaging, mobility, etc.
Conferencing enables callers – wherever they may be located – to communicate as though talking face-to-face. Participants simply need to dial the conference number through local extension, PSTN, or VoIP, and by utilising an adequate internet or PSTN connection.
Conference permissions can be tailored according to individual use or group use.
Simply enter the *500 access code followed by a non-delimited list of conference numbers that you wish to monitor without participation. Should you wish to speak on one of the calls, enter ** and the conference number you’re already listen to. You can also reset the situation by typing *0.
In combination with a compatible Jabber client, PBXware enables an organisation to communicate through instant messaging, with phone and chat numbers remaining the same.
Fax agent offers a simple ‘click to print’ ability to send/receive faxes from any desktop application featuring a regular print function.
Simple & easy to use : Cloud based fax solution, very easy to use, just download our free software to your PC or Mac and you are ready to go. No need for complicated software or expensive hardware.
Private & Secure Connections : All faxes are sent directly to your email, ensuring confidentiality, security and privacy.
Save Money! : Switch to Fax2Email and save on your line rental cost.
Save time & increase productivity : Manage your faxes from your computer, save time on paper jams, toner replacements and lost faxes.
Powerful desktop and mobile Softphone application specifically designed to take your business communications to a whole new level. It's main purpose is to enhance and simplify your day-to-day communications experience.
Communicator is a Desktop & Mobile Unified Communications application designed to provide business users with a set of features and benefits capable of transforming your company communications system into a real powerhouse. It is available on Microsoft Windows, MAC OS, Ubuntu Linux, Google Android and Apple iOS.
System documentation containing comprehensive data and maintenance advice is available.