Inbound Numbers

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Customers are now spread everywhere!

Online search engines allow customers to easily find your business from anywhere. Whether your organisation is large or small, customers located locally, nationally and even internationally can make enquiries about your products and services.
While e-mail is used increasingly for communication, customers still like to speak to your staff directly if they have a query or need to discuss things in detail. This is where your choice of business numbers is essential.
Today’s competitive market demands simple communication for any and all consumers, either at the cost of a local call or from a longer distance for free. Non-geographic numbers can be an extremely effective marketing tool, enabling increased revenue and customer reach while also allowing call tracking. By using a non-geographic number, your company could gain more than extra custom.

UK Non Geographic Numbers

Non-geographic numbers enable businesses to route calls to multiple landlines and/or mobile numbers, as well as facilitating voicemail and fax-to e-mail functionality.

As the name suggests, the numbers are not attached to any specific geographical location in the UK as they lack a prefix assigned to a physical region. This means they can offer businesses a wide range of features, including:

• Call diversion to a particular destination/ phone number
• Interactive voice response settings for the callers. This enables calls to be directed to individual members of staff, hunt groups or voicemail.
• Fax to email facility. This converts an incoming fax into a digital format, which is then sent to the client via email. This makes it possible to access fax messages without a fax machine, anywhere in the world.
• Low cost
• Easy and effective communication.

XINIX solutions offer these key benefits

• No long-term, complex and expensive hardware-based solutions
• Simple, easy-to-use, network-based, bespoke solution
• Lower telecoms spend and improved service delivery
• Improved caller experience and efficient call routing
• Reduced costs through flexible working (staff can hot-desk or work from home)
• Fixed inbound call costs with a tailor-made call minute package
• We can work directly with you, or via outsource/systems integration partners
• Dependable call routing to enhance customer service

We can work with you or via outsource/systems integration partners to design a bespoke call recording solution that suits your business. We’ll set up a bespoke Zone Plan to direct callers based on their locations and you can use out of hours or emergency routing to provide a continuous service, whatever the situation in your office. In addition, you can switch your existing 08x numbers to XINIX to reduce costs.

Contact XINIX today for further details on our non-geographic numbers service or to obtain a quote.

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Packages

Feature Basic Standard Advanced Expert
Package price Per Month £14.99 £24.99 £49.99 £19.99
Free calls to your number(s) every month
Control where you want to receive your calls
Easily reroute your number via web/phone
See your busy periods, missed calls and location of your callers
Welcome your callers with a professional intro message
Call Whisper makes you aware of the type of call you are about to receive
Choose to turn any feature on/off
Extra free calls to your number(s)
Free Fax to Email number
Choose 2 extra call divert locations
Set-up Out of Hours call diverts
Give your callers 4 menu options when they call you (e.g. press 1 for sales etc)
2x more free calls to your number(s)
Improve customer service by giving callers up to 10 options
Record inbound calls (great for training, complaints and meeting legal requirements)
Handle more enquires with up to 5 hunt group target numbers
Queue up to 100 callers at a time (includes 5 music options)
Thousands more free calls to your number(s) each month
Vision Call Statistics API
10 Sub-Menus/Options
Flexible Audio Uploads
Package price Per Month £14.99 £24.99 £49.99 £69.99

Increase advertising response rates by up to 185%

080 Numbers are free to call from UK landlines. They are ideal for use in marketing campaigns to attract new enquiries. Using freephone 080 numbers sends a powerful message to your customers, demonstrating that you value their custom and are prepared to pay for their call.
Freephone numbers have an 0800 prefix and are free of charge to the caller. This means that your business pays the cost of all the calls.

A 0800 number gives your company a national image and can increase incoming calls by up to 300% more than a standard number. Research shows that 63% of UK consumers are more likely to call a company with a freephone number in preference to a comparable competitor without one.

If paying for your customers to call you means that you can develop a substantial number of sales leads and drive up your profits, then a freephone number is definitely worth the investment. Offering a free call also inspire trust in your customers and offers an incentive to call more often, meaning that you can build a lasting relationship. It can also work well to establish your company as having caring after-sales services and can even save you money by replacing personal sales visits.

 

 

Increase advertising response rates by up to 185%

Key Benefits of 080 Numbers

• Reroute your incoming calls to any landline or mobile phone instantly
• 080 numbers are non-geographic so people won’t judge you by your location
• Keep your 080 number for life (even if you relocate)
• Avoid local code changes and save on printing costs
• The UK Public are Europe’s foremost users of freephone 0800 numbers?
• Research by the Institute of Direct Marketing (IDM) reveals that the provision of 0800 numbers to a business can increase response rates by some 185%!
• 93% of the UK recognise 0800 numbers as a free call (Source: Back to the Future The Henley Centre)
• Given the choice, 63% of the public say that they would always call a freephone number first (Teleculture 2000).
• The Henley Research Centre says that 68% of people feel that companies who offer 0800 numbers care more about their customers
• Your callers will be able to recall your 080 number with ease and it will look great on your website and promotional material

 

Increase advertising response rates by up to 185%

• Connection charge from £99
• Basic Call Handling Package £14.99 per month
• Route calls to a UK landline and get:
• 500 free inbound call minutes with Basic Package
• Extra minutes charged at 4p per min
• Upgrade to next package for more free minutes
• Route to mobile or international. See divert charges
• Caller pays no call charges from UK landline
• Caller pays typically 10-20ppm from UK mobile

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Trade Nationally with a professional image

Sometimes referred to as Lo-call, local or 0845 numbers enable the customer to call you for free from BT land lines, no matter where they are in the country, and your business pays nothing to receive the calls.

As with freephone numbers, 0845 numbers are proven to generate three times the response from customers and enable you to attract customers from beyond your local area. It also promotes a certain amount of professionalism and distinguishes you from your competitors. Most Internet service providers use 0845 numbers, as it allows them to offer lo-call costs to subscribers nationwide.

 

 

Trade Nationally with a professional image

When a customer dials your 0845 number the call is automatically (and instantly) routed to your existing landline number or mobile number. You can change this target number at anytime online using My Xinix, or via the phone with our Targetmaster service. 0845 numbers can be set-up quickly and you don’t need to install and maintain any software or hardware.

Our Basic Package gives you unlimited free inbound call minutes per month. You can choose to add more call handling features by upgrading to the next package.

Key Benefits of 0845 Numbers

• Improve your customer experience with our call handling features
• Pay no incoming call charges
• Reroute your incoming calls to any landline or mobile phone instantly
• 0845 numbers are non-geographic so people won’t judge you by your location
• Keep your 0845 number for life (even if you relocate)
• Present a nationwide image and trade outside your area
• Avoid local code changes and save on printing costs
• Your callers will be able to recall your 0845 number with ease and it will look great on your website and promotional material

 

Trade Nationally with a professional image

• Connection charge from £99
• Basic Call Handling Package £14.99 per month
• Free unlimited inbound call minutes when 0845 number is routed to a UK landline
• Upgrade to next package for more call handling features
• Route to mobile or international. See divert charges
• Caller pays 0ppm to 3.36ppm depending on operator and call plan
• Caller pays typically 10-20ppm from UK mobile

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Earn 2 pence on all inbound calls

Two new fixed rate 08 telemarketing numbers were introduced in March 2000 – 0871 and 0844.
The advantage of adopting one of these telemarketing numbers is that you can generate an additional income for your business. Small companies can generate £1000′s per year, while for medium and large enterprises this figure is in hundreds of thousands of pounds per year.

0844 numbers (similar to 0845) cost the caller up to 5p per minute, at all times, whereas 0871 numbers cost the caller up to 10p a minute, again at all times. 0844 and 0871 numbers offer highest non-premium number revenue. For XINIX, with our 0871 numbers, your business will receive 0871 rebate of up to 7 pence per minute for every daytime call received.

 

 

Earn 2 pence on all inbound calls

Key Benefits of 0844 & 0871 Numbers

• Offset the cost of running call centres and after-sales services
• 0844 numbers are non-geographic so people won’t judge you by your location
• Create a national presence with a local feel
• Reroute your incoming calls to any landline or mobile phone instantly
• Keep your 0844 number for life (even if you relocate)
• Avoid local code changes and save on printing costs
• Your callers will be able to recall your 0844 number with ease and it will look great on your website and promotional material

 

Earn 2 pence on all inbound calls

• Connection charge from £99
• Free Vision and Targetmaster Services
• Route calls to any UK landline for free
• Route to mobile or international. See divert charges
• Caller pays 4.26ppm + VAT from a UK landline
• Caller pays typically 10-20ppm from UK mobile

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Exclusively for public sector, Charities & Non-Profit

The Public trusts 030 numbers as they cost the same to call as standard 01/02 landline numbers, even from a mobile phone. Many Government Agencies, Primary Care Trusts, Housing Associations and Local Governments are now using 030 numbers.

0303 & 0300 numbers work in exactly the same way as other non-geographic numbers (e.g. 0845 numbers), except they are cheaper to call, even from mobiles.

03 phone numbers meet the strong and growing public demand to have a recognisable phone number, which both identifies the type of organisation being called and offers a clearly priced call.

When a customer dials your 030 number the call is automatically (and instantly) routed to your existing landline number or mobile number. You can change this target number at anytime online using My Xinix, or via the phone with Targetmaster. 030 numbers can be set-up quickly and you don’t need to install and maintain any software or hardware.

Our Basic Package gives you 1,000 free inbound call minutes per month. You can choose to increase your free minutes by upgrading to the next package.

 

 

Exclusively for public sector, Charities & Non-Profit

Key Benefits of 030 Numbers

• Exclusively for Public Sector, Charities and Non-Profit Organisations
• Inexpensive to call – same call cost as 01/02 numbers, even from a mobile
• Calls to 030 numbers are included in bundled landline and mobile tariffs
• Over 40% of UK calls are now made from a mobile, so 03 is customer friendly
• Reroute your incoming calls to any landline or mobile phone instantly
• 030 numbers are non-geographic so people won’t judge you by your location
• Keep your 030 number for life (even if you relocate)
• Avoid local code changes and save on printing costs
• Callers will easily recall your 030 number with ease and it will look great on your website and promotional material
• The Public trust 03 numbers as call costs are transparent and no call revenue is paid to the number owner
• Blocks of 030 numbers are ideal for Public Sector departments
• Charities will attract more calls/donations by using a memorable 030 number

 

Exclusively for public sector, Charities & Non-Profit

• Connection charge from £99
• Basic Call Handling Package £14.99 per month
• 1,000 free inbound call minutes with Basic Package
• Extra minutes charged at 1p per min
• Upgrade to next package for more free minutes
• Extra minutes then charged at 0.5p per min
• Route to any UK landline free of charge
• Route to mobile or international. See divert charges
• Caller pays standard call charges (same as dialing 01 or 02)
• Calls to 030 numbers are included in bundled landline and mobile tariffs

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Choose any area code with call handling features

Local Area Code Numbers are perfect for organisations that would liketo choose their own geographic

phone number, whether or not they are based in the corresponding town or city. All geographic
(or so-called local) numbers begin with 01 or 02 and relate to a city, town or area in the UK. Unlike
BT 01 and 02 geographic numbers that are fixed to a landline, our local numbers are virtual and
can be targeted to any UK landline or mobile.

How 01 and 02 Local Area Numbers Work

Local Area Numbers are also called STD Codes, Geographic Numbers and UK Area Numbers. Unlike fixed geographic 01 and 02 numbers, our numbers are virtual and come with advanced call handling features.

With fixed line BT 01 and 02 numbers, it is unlikely that you will be able to choose your phone number. With Xinix Telecom you can choose from thousands of highly memorable numbers.
When a customer dials your 01 or 02 local number the call is automatically (and instantly) routed to your existing landline number or mobile number. You can change this target number at anytime online using My Xinix. Local numbers can be set up quickly and you don’t need to install and maintain any software or hardware.

 

 

Choose any area code with call handling features

• Use Local Numbers to advertise in Yellow Pages, Thomson Directories, Local Newspapers and other ‘Local’ media
• Create a Virtual Presence in any UK Town or City
• Measure Advertising results with Vision our live Call Statistics Package
• Manage your Call Handling using My Xinix
• Reroute your incoming calls to any landline or mobile phone instantly
• Keep your 01/02 number for life (even if you relocate)
• Avoid local code changes and save on printing costs
• Great for disaster recovery if your landlines go down
• Your callers will be able to recall your 01 or 02 number with ease and it will look great on your website and promotional material

 

Choose any area code with call handling features

• Connection charge from £99
• Basic Call Handling Package £14.99 per month
• 1,000 free inbound call minutes with Basic Package
• Extra minutes charged at 3p per min
• Upgrade to next package for more free minutes
• Route to any UK landline free of charge
• Route to mobile or international. See divert charges
• Caller pays standard call charges (same as dialing normal 01 or 02)
• Calls to Local Area Numbers are included in bundled landline and mobile tariffs

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